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Start Communicating Effectively in Microsoft 365

Master the essentials of Outlook and Teams to communicate confidently every day.

Duration 90 minutes
Level Beginner
Completion Certificate + Badge

Course Overview

This session introduces you to the core communication tools within Microsoft 365, focusing on Outlook and Microsoft Teams. It is designed for anyone new to Microsoft 365, or for users who want to refresh their understanding of how to communicate more effectively using its built‑in tools.

You will explore how email, calendars, chats, channels, meetings and calls work together across Outlook and Teams. The session covers practical, everyday scenarios such as managing your inbox, scheduling meetings, organising conversations, and choosing the right communication method for the situation.

By the end of the session, you’ll have the confidence to communicate clearly, manage your time more effectively, and navigate Microsoft 365’s communication tools with ease—whether you’re coming from a Google environment or starting fresh.

Skills Gained

Outlook Mail & Calendar Basics Inbox Organisation & Rules Meeting Scheduling Teams Chats & Channels Calls & Online Meetings Communication Best Practices

What You’ll Learn

• Outlook Interface & Settings – Navigate email and calendar views, customise settings, and optimise your mailbox layout.
• Managing Your Inbox – Use folders, categories, rules, and scheduled sending to stay on top of email.
• Scheduling & Calendars – Create meetings, manage shared calendars, and use online meetings effectively.
• Teams Structure – Understand Teams, channels, chats, and how to organise conversations appropriately.
• Calls & Meetings in Teams – Use chat, audio, video calls, and meetings to communicate effectively.

Who Is This For?

This course is perfect for:

✓ New Microsoft 365 users
✓ Users transitioning from Google Workspace
✓ Anyone wanting to improve day‑to‑day communication

Prerequisites

Microsoft 365 account. No prior experience with Outlook or Teams is required.

Upon Completion

Digital Badge

Shareable credential for LinkedIn and professional profiles

Certificate of Completion

Official certificate to showcase your achievement

£60.00

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